Last updated: [March 30, 2026]
Company Name: [Hangzhou Fengyue Silk Weaving Co., Ltd.]
Contact: [fengyuesilk@gmail.com]
Address: [No. 163-2, Huaning Road, Yunhe Subdistrict, Linping District, Hangzhou City, Zhejiang Province, China]
1. Introduction
We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you submit an inquiry via our TikTok Get Quote form, contact us, or use our website. This policy applies to all users, including customers, wholesalers, distributors, and business partners.
2. Information We Collect
We collect only the information necessary to process your quote request and provide business services:
• Contact details: Name, email address, phone number, WhatsApp/WeChat (if provided)
• Business information: Company name, country/region, industry
• Inquiry details: Product interest (scarves, shawls, blankets), quantity, specifications, target price, delivery requirements, and other messages you provide
• Technical data: IP address, device/browser information (for security and anti-fraud purposes)
3. How We Collect Your Data
• Directly from you: when you fill out the Get Quote form, email us, or contact us via social media/chat
• Automatically: limited technical data for security and service improvement
4. Purposes for Using Your Data
We use your personal data only for the following legitimate purposes:
• To process and respond to your quote/inquiry
• To provide product information, pricing, and bulk order support
• To communicate with you regarding your order, samples, production, and delivery
• To verify your identity and prevent fraud or misuse
• To comply with legal and regulatory obligations
• To improve our products and services
We do not use your data for unsolicited marketing unless you have explicitly opted in.
5. Legal Bases for Processing (GDPR)
Under GDPR, we process your data based on:
• Contractual necessity: To prepare or perform a potential contract/order with you
• Legitimate interests: To operate our business, respond to inquiries, and provide customer service
• Legal compliance: To meet tax, accounting, and legal requirements
• Your explicit consent: Where required (e.g., marketing communications)
6. Data Sharing and Disclosure
We will not sell, rent, or trade your personal data to third parties for commercial purposes.
We may share data only with:
• Our internal staff: Limited to those who need it to process quotes and orders
• Service providers: IT, CRM, email, shipping, and payment processors (bound by confidentiality)
• Legal authorities: When required by law, court order, or regulation
• Group companies: Only for order fulfillment and internal business purposes
7. International Data Transfers
Your data may be transferred to and stored in [China] (our headquarters) or other countries where we operate.
We ensure all transfers comply with GDPR using appropriate safeguards:
• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Other approved legal mechanisms
8. Data Security
We use appropriate technical and organizational measures to protect your data:
• Secure servers, encryption, access controls
• Regular security updates and staff training
• Limited access to personal data
9. Data Retention
We keep your data only as long as necessary:
• For active inquiries/orders: until the relationship is concluded + 1–2 years for legal/record-keeping
• For inactive inquiries: up to 24 months, then securely deleted or anonymized
• As required by law (e.g., tax/accounting: up to 10 years)
10. Your Rights (GDPR/UK-GDPR)
You may exercise the following rights at any time:
• Right to access: Request a copy of your personal data
• Right to correction: Request correction of inaccurate/incomplete data
• Right to erasure (right to be forgotten): Request deletion of your data
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Receive your data in a usable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where you previously provided consent
To exercise these rights, contact us at: [fengyuesilk@gmail.com]
11. Cookies (if applicable)
Our website may use cookies for functionality, analytics, and security. See our separate Cookie Policy for details.
12. Changes to This Policy
We may update this policy periodically. Significant changes will be posted on our website with a revised effective date.
13. Contact Us
If you have questions or complaints about this Privacy Policy or our data practices:
• Email: [fengyuesilk@gmail.com]
• Address: [No. 163-2, Huaning Road, Yunhe Subdistrict, Linping District, Hangzhou City, Zhejiang Province, China]
• For EU users: You may also contact your local data protection authority.